Term and Conditions

Welcome to Tactical Zone (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website tacticalszone.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to comply with these terms.

1. Website Usage

1.1 Eligibility

Tactical Zone serves law enforcement officers, military personnel, and tactical professionals. By using this site, you confirm you are at least 18 years old and purchasing items for legitimate professional use.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate, current information
• Maintain password confidentiality
• Notify us immediately of unauthorized access

2. Products & Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, minor variations may occur in:

• Color representation due to monitor differences
• Product dimensions (within 5% variance)

2.2 Restricted Items

Certain tactical equipment may be subject to:

• Export controls (ITAR/EAR regulations)
• State-specific restrictions on body armor
• Professional-use only requirements

3. Orders & Payments

3.1 Order Process

Order confirmation constitutes our acceptance of your offer to purchase. We reserve the right to:

• Verify payment information before processing
• Cancel orders for pricing errors or inventory issues
• Limit quantities per customer

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed in USD. International customers may incur currency conversion fees.

3.3 Shipping

See our Shipping Policy for complete details. Key points:

• Processing time: 1-2 business days
• Standard shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free shipping: Orders over $50 via EMS (15-25 business days)

4. Returns & Exchanges

4.1 General Policy

We accept returns within 15 days of delivery for:

• Unused items in original packaging
• Items with all tags attached

4.2 Non-Returnable Items

For operational security and hygiene:

• All body armor
• Customized gear (patches, engraved items)
• Base layers (tops & bottoms)
• Opened batteries

4.3 Return Process

1. Email [email protected] with “Return/Exchange Request – [Order #]”
2. Receive Return Authorization Number (RMA#)
3. Repackage with original materials
4. Ship to: Tactical Zone Returns, 301 Counts Lane, Winchester, US 40391

5. Intellectual Property

All content on tacticalszone.com is our exclusive property, including:

• Logos and branding
• Product designs and images
• Website layout and code

Unauthorized use constitutes infringement. Limited permission is granted for:

• Personal, non-commercial use
• Legitimate product reviews

6. Liability Limitations

6.1 Product Use

Tactical Zone is not liable for:

• Improper use of tactical equipment
• Failure to follow manufacturer guidelines
• Modifications to original products

6.2 Website Operation

We are not responsible for:

• Temporary service interruptions
• Third-party service failures (payment processors, carriers)
• Force majeure events

7. General Provisions

7.1 Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky. Disputes shall be resolved in Winchester courts.

7.2 Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

For questions:

• Email: [email protected]
• Phone: [Insert contact number]
• Hours: 0600-1800 EST (Mon-Fri)